Completing or Dismissing Suggestions
Users can mark a suggestion as complete or dismiss the suggestion to remove it from the Suggestions list. This allows users to remove suggestions from the list when a suggestion is not appropriate for the account, or if it has an incorrect product, channel, or driver.
Who can use this feature?
- iPad Users (Browser coming soon)
- Users do not require an additional license
- End Users
Configuration for
End Users
To configure this feature:
- Ensure Configuring Accounts and Configuring Suggestions are complete.
- Navigate to Admin > Users and Groups > Permission sets.
- Select the appropriate permission set for the appropriate user profile.
- Select the Objects tab.
- Grant the following permissions:
Object Object Permission Object Type Fields Field Permission suggestion__v RE n/a display_dismiss__v read suggestion_feedback__v CRE dismiss__v n/a n/a
Defining the Dismissal Feedback Questions
Admins can change the questions that display when a user dismisses a suggestion. To do so, update the field labels on the suggestion_feedback__v object with question text. There can be up to four questions in the feedback dialog. Questions are limited to 40 characters and have Yes/No answer types.
Completing or Dismissing a Suggestion as
End Users
When a user dismisses or marks a suggestion that is associated at the account level as complete, the suggestion is removed from view for all users who have access to suggestions for the account when the public model is used. If a suggestion is associated at the account and user level, the user who owns the suggestion is the only one impacted by the action on the suggestion.
Marking a Suggestion as Complete
Select the Mark As Complete action to mark a suggestion as complete. When a suggestion is marked as complete, it is removed from the Suggestions list and an update is made to the Suggestion Feedback object for reporting.
Dismissing a Suggestion
Select the Dismiss action to dismiss a suggestion. When a suggestion is dismissed, it is removed from the Suggestions list and an update is made to the Suggestion Feedback object for reporting.
